Privacy Policy

This Privacy Policy explains how Pragathi Engineers ("we," "us," or "our") collects, uses, and protects the personal information of customers visiting and using our online store at
https://store.pragathiengineers.com. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information: Your name, billing/shipping address, phone number, and email address provided when you make a purchase, request a quotation, or create an account.

Technical Information: Your IP address, browser type, and information about how you interact with our website, which is collected automatically.

2. How We Use Your Information

The information we collect is primarily used for the following purposes:

To process and fulfill your orders and quotation requests promptly.

To arrange for shipping and provide necessary delivery notifications.

To provide customer support and contact you regarding your inquiries or concerns.

To improve our website's functionality, security, and overall user experience.

3. Information Sharing
We do not sell, trade, or unnecessarily share your personal information with outside parties. However, we may share minimal essential information in the following situations:

With trusted third-party service providers (such as delivery/courier partners) strictly necessary to fulfill your orders.

When required by law to comply with legal obligations or government requests in Sri Lanka.

4. Data Security
We implement standard security measures (such as SSL encryption) and technical safeguards within our systems to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Cookies Policy
We use cookies to enhance your browsing experience, remember your preferences, and help you navigate our site efficiently. You can choose to disable cookies through your web browser settings if you prefer.

6. Changes to This Policy
We reserve the right to update this Privacy Policy periodically as needed. Any changes will be posted directly on this page to keep our customers informed.

7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact Pragathi Engineers at our main office or via the contact details provided on our website.